--- title: How to Resolve 2 FA Login Error on Veem (2 FA troubleshooting Tips) description: Here are some of the common errors that are associated with receiving 2 FA codes and the troubleshooting tips that can aid in resolving the issue: --- [Skip to content](https://help.veem.com/how-to-resolve-2-fa-login-error-on-veem.-2-fa-troubleshooting-tips#main-content) English Show submenu for translations [Customer portal](https://help.veem.com/tickets-view?hsLang=en) [![veem-logo-2](https://help.veem.com/hubfs/veem-logo-2.svg)](https://www.veem.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://help.veem.com/tickets-view) - [Contact us](https://www.veem.com/contact/) [Contact us](https://www.veem.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veem.com/?hsLang=en) 2. [Account Management](https://help.veem.com/account-management?hsLang=en) 3. [Updating the Account](https://help.veem.com/account-management?hsLang=en#updating-the-account) # How to Resolve 2 FA Login Error on Veem (2 FA troubleshooting Tips) ## Here are some of the common errors that are associated with receiving 2 FA codes and the troubleshooting tips that can aid in resolving the issue: Veem supports Two-Factor Authentication (2FA) using an **authenticator app** only. SMS-based 2FA is no longer supported. Below are common 2FA issues and how to resolve them: **Error 1: Using the wrong authentication option** Currently, 2FA can only be enabled via an authenticator app. Codes cannot be sent via email, SMS, phone, or chat. If you don’t remember which authenticator app you used to set up 2FA, please contact [our Customer Success team.](https://www.veem.com/contact/) **Error 2: Delayed or Invalid 2FA Codes** Some users may experience: - Delays in receiving the code from the authenticator app - Codes being rejected by the website **Steps to resolve:** 1. Use **Google Chrome \> Incognito Mode** 2. Try signing in using this tab and request a new code If the problem still persists please contact [our Customer Success team.](https://www.veem.com/contact/)   **Error 3: Updating Your Authenticator App or Phone** If you delete the authenticator app or start using a new phone, you will need to reinstall the app and reset your 2FA setup. - To reset 2FA, contact [our Customer Success team.](https://www.veem.com/contact/) - Once reset, you can set up 2FA with the new phone or authenticator app.   **Error 4: Locked Accounts** If your account becomes **locked** due to multiple failed login attempts or incorrect 2FA codes: - You will receive a notification via email - Contact our[customer success team](https://www.veem.com/contact/) to unlock your account   **Changing the 2 FA Set up:** o update your authenticator app or use a new device: - Log in to your Veem account - Go to **Settings \> Security Tab** - Click **Change 2FA** ![Screenshot 2023-06-06 at 2.30.12 PM](https://help.veem.com/hs-fs/hubfs/Screenshot%202023-06-06%20at%202.30.12%20PM.png?width=350&height=153&name=Screenshot%202023-06-06%20at%202.30.12%20PM.png) - Enter the code sent to your existing authenticator app ![Screenshot 2023-06-06 at 2.30.21 PM](https://help.veem.com/hs-fs/hubfs/Screenshot%202023-06-06%20at%202.30.21%20PM.png?width=280&height=167&name=Screenshot%202023-06-06%20at%202.30.21%20PM.png) - Click "Confirm" You can now update your authenticator app on a new device **NOTE:** This option can only be used by clients that can access the current authenticator app that was used to set up 2 FA initially. To learn more about the 2 step verification options we currently offer, please click [here](https://help.veem.com/hc/en-us/articles/360033419474-Two-Factor-Authentication-2FA-?hsLang=en). **Need more help? [You can chat or call our Customer Success team here.](https://www.veem.com/contact/)**     - [Product Updates](https://help.veem.com/product-updates?hsLang=en#main-content) - [Changes to Veem Account | October 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-october-2026) - [Changes to Veem Account | September 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-september-2026) - [Changes to Veem Account | August 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-august-2026) - [Changes to Veem Account | July 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-july-2026) - [Changes to Veem Account | April 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-april-2026) - 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