Our mission is to simplify your business payment processing needs and delight you with an amazing experience.
To continue to invest heavily in enhancing your business payments, we are charging a monthly platform fee to $24.99 USD and $34.99 CAD (for Canadian clients).
When is this change releasing?
January 1st, 2025
How much are the platform's monthly fees?
There are two plans available. One free plan, one paid plan. Below are the details of each plan:
|
Products |
Features |
Basic Plan (Free) |
Premium Plan ($24.99USD/$34.99 CAD) |
|
Pay & Get paid
|
❌ |
✔️ |
|
|
✔️ |
✔️ |
||
|
✔️ |
✔️ |
||
|
✔️ |
✔️ |
||
|
Multi-Currency —Coming Soon |
✔️ |
✔️ |
|
|
✔️ |
✔️ |
||
|
Virtual card (US only) |
✔️ |
✔️ |
|
|
Expedited Payments |
✔️ |
✔️ |
|
|
✔️ |
✔️ |
||
|
✔️ |
✔️ |
||
|
Workflow Management |
✔️ |
✔️ |
|
|
✔️ |
✔️ |
||
|
Payment tracking |
✔️ |
✔️ |
|
|
Reports |
✔️ |
✔️ |
|
|
Automatic payment reminder |
❌ |
✔️ |
|
|
❌ |
✔️ |
||
|
❌ |
✔️ |
||
|
Bookkeeping & Integrations |
Automatic Payment Reconciliation with Bookkeeping Partner |
❌ |
✔️ |
|
Real-Time Sync with Bookkeeping Partners |
❌ |
✔️ |
|
|
Other Partner Integrations |
❌ |
✔️ |
|
|
Customer Service & Security |
24X5 support |
✔️ |
✔️ |
|
Security |
✔️ |
✔️ |
How do I select my plan?
To learn how to select the plan you need, please click here.
Who is paying the platform the fees?
All new users who join Veem on or after January 1st, 2025 will receive the Premium plan for 30 days for free and then will pay 24.99 USD monthly (or 34.99 CAD for Canadian users) monthly 30 days after they join Veem.
To learn more about the clients who are included, please reach out to our support team at clientservices@veem.com.
How will I be charged the fees?
The fees will be billed to your primary funding method selected in the settings under the default billing account.
NOTE: This includes bank account, (debit and credit card - for US clients). The fee can not be billed from the funds available in the Veem wallet.
Can I see the charges on Veem?
Yes, the charges will be listed under the transaction tab along with the invoice sent.
If I have more than one Veem account set up under the same business, will the fee apply to each account?
No, the fee will only be charged to one account.
When will you charge me the first payment and the subsequent payments?
- The date depends on different criteria including the joining date, payment completed date, and other factors.
- The fees will be charged on the same day every month.
To learn more about the billing, please reach out to our support team at clientservices@veem.com.
What are the payment fees and timeline?
To learn more about the fees and timelines, please click here.
If I choose the Basic Plan, can I still send domestic payments?
Yes, you can still send payments domestically on the Basic plan by...
- Funding the payments with your credit or debit card. This comes with a 3.5% fee.
- Choosing the Fast Transfer option. This comes with a 0.5% fee.
Have more questions?
Please feel free to reach out to your Account Manager, contact Customer Service here, or visit our Help Center here to find answers to other questions.