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  3. Changes to Veem account | December 2023

Veem Platform Pricing - Update

Our mission is to simplify your business payment processing needs and delight you with an amazing experience.

To continue to invest heavily in enhancing your business payments, we are increasing the monthly platform fee to 19.99 USD / 24.99 CAD (for Canadian clients).

 

What Changed?

We’ve made some adjustments to our pricing structure, to ensure there are affordable options available to everyone. We are increasing the monthly platform fee to 19.99 USD / 24.99 CAD (for Canadian clients).

How much are the platform's monthly fees? 

There are two plans available. One free plan, one paid plan. Below are the details of each plan:

Products

Features

Basic Plan (Free)

Premium Plan ($19.99USD/$24.99 CAD)

 Pay & Get paid

Free Bank Transfer (US & Canada)

✔️

Check (USA Only)

✔️

✔️

International Bank Wire

✔️

✔️

Global Credit/Debit card

✔️

✔️

Wallet 

✔️

✔️

 Expedited  Payments 

Fast Bank Transfers (US)

✔️

✔️

Global Instant Deposit

✔️

✔️

Veem Wallet (stored balance)

✔️

✔️

 Workflow  Management

Recurring payment

✔️

✔️

Recurring invoices

✔️

✔️

Payment tracking

✔️

✔️

Reports

✔️

✔️

Automatic payment reminder

✔️

Mass Pay

✔️

User Roles & Permissions

✔️

Bookkeeping & Integrations

Automatic Payment Reconciliation with Bookkeeping Partner

✔️

Real-Time Sync with Bookkeeping Partners

✔️

Other Partner Integrations

✔️

Customer Service & Security

24X5 support

✔️

✔️

Security

✔️

✔️

 

When will this change take effect?

As of January 1st, 2024, the pricing will increase for the Premium plan. Clients will have the option to choose between both Premium and Basic plans. Please reach out to client services at clientservices@veem.com if you have any questions. You can switch between Premium and Basic Plans in Settings under Account.

 

How do I select my plan?

To learn how to select the plan you need, please click here.

 

Who is paying the platform the fees?

All current users paying for the Premium Plan will pay their monthly fee on the same date in the month as before, at 19.99 USD (and 24.99 CAD for Canadian users).

All new users who join Veem on or after January 1st, 2024 will receive the Premium plan for 30 days for free and then will pay 19.99 USD monthly (or 24.99 CAD for Canadian users) monthly 30 days after they join Veem.

The monthly fee is only paid by Businesses and sole proprietors located in the US and Canada.

To learn more about the clients who are included, please reach out to our support team at clientservices@veem.com. 

 

How will I be charged the fees?

The fees will be billed to your primary funding method selected in the settings under the default billing account. 

NOTE: This includes bank account, (debit and credit card - for US clients). The fee can not be billed from the funds available in the Veem wallet. 

Can I see the charges on Veem?

Yes, the charges will be listed under the transaction tab along with the invoice sent. 

 

If I have more than one Veem account set up under the same business, will the fee apply to each account?

No, the fee will only be charged to one account.

 

When will you charge me the first payment and the subsequent payments?

  • The date depends on different criteria including the joining date, payment completed date, and other factors. 
  • The fees will be charged on the same day every month.

To learn more about the billing, please reach out to our support team at clientservices@veem.com. 

 

What are the payment fees and timeline?

To learn more about the fees and timelines, please click here.

 

If I choose the Basic Plan, can I still send domestic payments?

Yes, you can still send payments domestically on the Basic plan by...

 

Have more questions?

Please feel free to reach out to your Account Manager, contact Customer Service here, or visit our Help Center here to find answers to other questions.