Debit and Credit Descriptor

An important update to our debit and credit transaction descriptors. We have implemented a change: debit and credit descriptors now display the sender and receiver's name instead of "Veem."

When was this change released?

September 5th, 2024.

Who will be affected by this change?

Payments within the USA and International payments sent from the USA.

Why the Change?

Understanding transaction details is crucial for maintaining trust and ensuring smooth financial operations. The previous descriptor, "Veem," was a generic term that did not provide specific information about the recipient of the funds. As a result, customers sometimes struggle to identify the purpose or recipient of their transactions.

By switching to displaying the sender and receiver's names, we aim to make each transaction more transparent and recognizable. This change aligns with our commitment to enhancing the customer experience and minimizing confusion.

Benefits of the New Descriptor

1. Enhanced Clarity: Customers will now see the name of the entity or individual receiving and sending the payment directly on their bank statements or transaction records. This immediate recognition helps in quickly identifying and validating transactions.

2. Reduced Errors: With clearer descriptors, the likelihood of misunderstandings and transaction disputes is significantly reduced. Customers will have better visibility into their transactions, making it easier to track payments and identify any discrepancies.

3. Improved Customer Satisfaction: By addressing the concerns raised through feedback, we are taking a proactive approach to customer service. This update reflects our commitment to listening to our customers and making meaningful improvements to our services.

How will It Work?

Going forward, when you view your debit transactions, you will notice that the sender's name and receiver's name will be displayed in place of "Veem." The descriptor will include the receiver name, business name, and payment ID. Please see below: