Here are some of the common errors that are associated with login and password issues and the troubleshooting tips that can aid in resolving the issue:
Error 1: Incorrect email address:
Using a different email to log in can cause a login error. Thus, before logging in to Veem, please confirm the email address used to set up the account.
Often, browsers save the most used emails and autofill them on login pages. Ensure the browser is auto-filling the email address associated with your Veem account. You might also consider clearing your browser's cache and cookies to prevent the incorrect email from auto-filling.
Error 2: Incorrect password:
If you have forgotten your Veem account password, or if your password does not work, you can request a reset password link by following the steps below:
- On the sign-in page, enter your email address and click the option > Reset Password
- On the next page, enter your email address again and click > Email link.
That's it! You will receive an email with a link to change your password. Please remember that your password needs to be at least 8 characters long, in upper and lower case, and include numbers and special characters. If you want more information on resetting your password, please click here.
Error 3: Logging in using VPN:
One of the most common signs that the VPN you are using is blocking you from signing in to your Veem account and being redirected back to the sign-in page after entering your email and password. To resolve this, please follow the troubleshooting steps outlined below:
- If you are using one, please disable the VPN and try logging back in.
- Please switch to a private network if using an unsecured network (public wifi) and try logging back in.
- Use Chrome as your browser > an incognito window.
- Clear Cache and cookies by following the steps here: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
- Try using a different device.
Error 4: Using the wrong Sign-in option (most common):
There are currently 3 options that clients can use to sign in to Veem, as seen in the screenshot shared below:
Clients using Gmail email addresses and/or QuickBooks integrated into their Veem accounts may have set up their login using either "sign in with Google (Google credentials)" or "Sign in with Intuit (QuickBooks credentials)." If you get a login error (displayed on the screenshot below), please go back to the sign-in page and use either option to sign in. If not, you can contact our Customer Success team to confirm the exact login option you set for your account.
Error 5: Locked accounts:
If your account is locked due to several unsuccessful login attempts, you will be notified by email. To unlock your account, you can just contact our Customer Success team.
Error 6: 2FA log-in issues:
Some of the issues associated with the 2-step verification codes include delayed SMS messages or the code not being accepted by the website.
When this happens, please use the Google Chrome web browser, go to incognito mode, try signing back in using this tab, and request a new code.
If the problem continues, please contact our Customer Success team.
To learn more about the 2 step verification options we currently offer, please click here.
Error 7: Blank Screen Issue:
Due to Veem's advanced security system, in some cases, this may cause compatibility issues with some types of browsers, resulting in a blank/white screen after logging in. Please clear Cache and cookies and sign in using the Google Chrome web browser > incognito mode when this happens.
Need more help? You can chat or call our Customer Success team here.