The article will highlight the most common issues Veem experiences when processing Mass Files and how to avoid them :
- Outdated template: Please click here for an article on accessing the updated Mass Pay template.
- County Codes: Veem uses the 2-letter ISO Alpha-2 country code (e.g., PH, US, CA, GB); any other format will cause the file to fail in processing. Click here for a list of countries with country codes.
- Invoice reference: This column in the file can only have numbers. Letters should not be included.
- Spaces: Spaces should not be included before or after any data in any cell, but spaces between words are acceptable.
- Payments with no value ( $0 payments): Please include all the information for the payment, including the amount that cannot be lower than the minimum amount. It's important to include the name, email, and amount in the mass pay file, along with the other required details.
- Minimum amount: The minimum amount for domestic payments is $10 USD. The minimum amount for international payments is $50 USD, except for payments to the Philippines, where the minimum amount is $10 USD.
Still need help? You can chat or call our Customer Success team here.
- MASS PAY TEMPLATE (1).csv
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