Once a payment is submitted to a first-time recipient under the option "Send to users email" (without including their details), the first step required to initiate the process is for the receiver to accept the payment and complete setting up their account. Veem will send the receiver an email with the payment details, and at the bottom of the email, there'll be an option asking them to "Accept Payment."
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Sometimes, clients are unaware of these emails, or they may be redirected to the spam folder. Thus, the payment remains in the submitted status or pending (as seen on the payment tracker). So, the recipient needs to accept the payment. Senders can send their recipients a reminder to claim payment if it is still in the same status after a few days to avoid further delays. To send a claim reminder, please follow the simple steps outlined below.
Step 1: Please Log in to your Veem account.
Step 2: From your dashboard, click on the "Transactions" option on the left side.
Step 3: Please go ahead and select the payment under transactions to view the details.
Step 4: After that, on the payment details page, please click on the bell icon to send a reminder.
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That's it! The process will be initiated once the payment has been accepted and their account is fully set up. To learn how to accept a payment, please see this article.
Still need help? You can chat or call our Customer Success team here.