This article will walk you through some common signs that your bank account could have been compromised, and what to do with your Veem account.
Here are some common signs that your bank account has been compromised:
- Unexplained payments
- Unexpected notifications from your bank
- A large transaction that empties your bank account
- You find that your bank account has been closed
If you see any of the above signs, please review your transaction history in your bank account and on Veem. Once you’ve confirmed that there are fraudulent activities on your bank account, please follow the steps below to update and secure your Veem account.
Update your bank information on Veem: As your bank account has been compromised, it is crucial for the client to change their bank information on Veem to facilitate ongoing payments and secure the account. To learn how to change your bank account information on Veem, click here.
Contact your Bank: Please contact your bank immediately preferably by calling them or going there physically and informing them about this. Also, keep a record of all conversations you have with the bank about the situation. The bank will investigate, and take action to protect your accounts which may include freezing/closing the account, helping you solve the issue, and possibly aiding with returning funds to your account.
Update your Veem account information: This may include your phone number, email address, business information, and physical address.
Change your pins, email address, and passwords. Change your bank account pin to something entirely different and secure. Also, consider changing the passwords to your online banking and Veem account, email, and other online accounts, and try not to use the same password. Avoid using pins and passwords with:
- Your birthdate (or the birthdate of a loved one)
- Your anniversary date
- Your Social Security number
- Your bank account or card number
Check your credit report: If your bank account has been compromised, it’s possible that the individual(s) responsible for this may attempt to open credit card(s) in your name. Speak with your bank to find out how they can assist you with resolving this and possibly if they can check your credit history for free.
Enable 2FA: The Two Factor Authentication (2FA) will add an additional level of security to all your account. When 2FA is enabled on the account, an additional code will be required to log in. A code will be sent, depending on the type of 2 FA chosen (either app-based/sms based). To learn how to set up 2FA (Two Factor Authentication) for your Veem account, Click here.
Review your transactions on Veem: You might find it helpful to download a report with all the payments you have on Veem. You can do that by clicking on the download button on the top right on the transactions list > add the period you want > download. We are also happy to provide you with a report!
Secure and always use private Wi-Fi: Check your Wi-Fi network to ensure that it’s password protected. An open/public network invites trouble.
Monitor your accounts: Moving forward, monitor your account as closely as possible. This can help you pinpoint a fraudulent charge before it turns into something more serious.
Inform Veem about this by chatting or calling our Customer Success team here.