Veem supports Two-Factor Authentication (2FA) using an authenticator app only. SMS-based 2FA is no longer supported.
Below are common 2FA issues and how to resolve them:
Error 1: Using the wrong authentication option
Currently, 2FA can only be enabled via an authenticator app. Codes cannot be sent via email, SMS, phone, or chat. If you don’t remember which authenticator app you used to set up 2FA, please contact our Customer Success team.
Error 2: Delayed or Invalid 2FA Codes
Some users may experience:
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Delays in receiving the code from the authenticator app
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Codes being rejected by the website
Steps to resolve:
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Use Google Chrome > Incognito Mode
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Try signing in using this tab and request a new code
If the problem still persists please contact our Customer Success team.
Error 3: Updating Your Authenticator App or Phone
If you delete the authenticator app or start using a new phone, you will need to reinstall the app and reset your 2FA setup.
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To reset 2FA, contact our Customer Success team.
- Once reset, you can set up 2FA with the new phone or authenticator app.
Error 4: Locked Accounts
If your account becomes locked due to multiple failed login attempts or incorrect 2FA codes:
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You will receive a notification via email
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Contact our customer success team to unlock your account
Changing the 2 FA Set up:
o update your authenticator app or use a new device:
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Log in to your Veem account
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Go to Settings > Security Tab
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Click Change 2FA
- Enter the code sent to your existing authenticator app
- Click "Confirm"
You can now update your authenticator app on a new device
NOTE: This option can only be used by clients that can access the current authenticator app that was used to set up 2 FA initially.
To learn more about the 2 step verification options we currently offer, please click here.
Need more help? You can chat or call our Customer Success team here.