How to Sync Veem 2FA with Authenticator Apps

The Two Factor Authentication (2FA) allows users to add a level of security to access their Veem account.

One of the common errors clients experience when entering a 2FA code is linked to app sync issues i.e. time correction. To resolve this, follow the steps below:

1: Clients using the Google Authenticator App:

• For iOS devices:

1. 1. Go to the phone Settings.
   2. Scroll down and tap on General.
   3. Scroll down and tap on Date & Time.
   4. Ensure that "Set Automatically" is enabled.
   5. Close and reopen the Google Authenticator app.
      
      

• For Android devices:

1. 1. Open the main menu in the Google Authenticator app.
   2. Select Settings.
   3. Choose "Time correction for codes."
   4. Tap on "Sync now."

2: Clients using the Microsoft Authenticator App (MFA):

• For iOS devices:

1. 1. Go to the phone Settings.
   2. Scroll down and tap on General.
   3. Scroll down and tap on Date & Time.
   4. Ensure that "Set Automatically" is enabled.
   5. Close and reopen the Microsoft Authenticator app.

• For Android devices:

1. 1. Open the main menu in the Microsoft Authenticator app.
   2. Tap on the three dots located in the top right-hand corner.
   3. Select Settings.
   4. Choose "Time correction for codes"
   5. Tap on "Sync now."
      
      

NOTE: The steps provided above are specific to Google Authenticator and Microsoft Authenticator. If you're using a different authenticator app, please refer to the app's documentation or search for instructions on how to sync or correct the time within that particular app.

Need more help? You can chat or call our Customer Success team here.