--- title: Pending your Information description: If you are seeing this message, it's because some or all of the information on your account that we need to be able to process your payment is missing. Please take a look at your account and make sure --- [Skip to content](https://help.veem.com/pending-your-information#main-content) English Show submenu for translations [Customer portal](https://help.veem.com/tickets-view?hsLang=en) [![veem-logo-2](https://help.veem.com/hubfs/veem-logo-2.svg)](https://www.veem.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://help.veem.com/tickets-view) - [Contact us](https://www.veem.com/contact/) [Contact us](https://www.veem.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veem.com/?hsLang=en) 2. [Payment Tracker Statuses](https://help.veem.com/payment-tracker-statuses?hsLang=en) # Pending your Information If you are seeing this message, it's because some or all of the information on your account that we need to be able to process your payment is missing. Please take a look at your account and make sure that the following information is added and up to date...  - **Business or Individual Information** This can be found in your account by going to *Settings\> Account\> and clicking on the edit button next to either Business or Individual Information*, depending on your account type. Then, make sure that all required fields in this section are filled out (the Website is optional).  Required Information based on the account type: \- Business name (if the account is business) \- Account/Business Type \- Phone number \- Physical or business address \- First name and last name (middle name if applicable) \- Industry and sub-industry \- Tax ID, EIN, CNPJ for businesses \- Tax IDs for individuals are required in the following countries: Brazil, Pakistan, South Korea, Honduras, Colombia, Guatemala, Ukraine, and Mauritius.  ![Settings - Customer application - Veem 2024-01-26 09-08-58](https://help.veem.com/hs-fs/hubfs/Settings%20-%20Customer%20application%20-%20Veem%202024-01-26%2009-08-58.png?width=688&height=314&name=Settings%20-%20Customer%20application%20-%20Veem%202024-01-26%2009-08-58.png) **Funding Method** You'll also want to make sure that you have a way for us to credit your payment. You can check that you've added a funding method in *Settings\> Get Paid or Send Payment (if sending payments).* If you still need to add a funding method, you can do so by following one of these steps [How to Add Bank Information or](https://help.veem.com/hc/en-us/articles/10404226532243-how-to-add-banking-information?hsLang=en)**[How to Set Up Instant Deposit](https://help.veem.com/hc/en-us/articles/360041863493-how-to-set-up-instant-deposit?hsLang=en)** [Setting the default getting paid method](https://help.veem.com/hc/en-us/articles/11043442482451-how-to-set-the-default-receiving-account?hsLang=en)   Once all information has been added and received by Veem, you should see the status of your payment change within 1 business day.  - [Product Updates](https://help.veem.com/product-updates?hsLang=en#main-content) - [Changes to Veem Account | September 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-september-2026) - [Changes to Veem Account | August 2026](https://help.veem.com/product-updates?hsLang=en#changes-to-veem-account-august-2026) - 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